Trade Discount Schedule

1 – 2 Units

 

25%

3 – 14 Units (any combination)

 

40%

15+ Units

 

45%, Returnable

Libraries

 

25%

Payment Terms

30 days from invoicing.

First-time orders require prepayment. International orders require prepayment via Visa, Mastercard, bank draft or wire transfer.

Damage Claim Policy

• If goods are received damaged as a result of shipping it is mandatory that r.a.m. be contacted in no less than 48 hours. All damaged packing must be saved. The shipper must also be contacted by the recipient so a claim can be filed. If the following instructions are not followed, r.a.m. cannot honor a credit for the damaged goods.
• If goods arrive damaged as a result of defective inventory, the recipient MUST notify r.a.m. in no less than 7 days from date of receipt. The description of the specific damaged must be faxed or emailed in order for credit or replacement copies to be secured.

Return Policy

• All returns must be sent ONLY to the r.a.m. office in Santa Monica unless otherwise specified.
• Returns must contain a packing list with original invoice information stated.
• Permission from r.a.m. must be obtained before any returns are accepted.
• Books must be in excellent condition and enclosed in original shrinkwrapping.
• No shopworn or price-stickered copies will be accepted.
• No returns are accepted on single book orders.
• Books cannot be returned before 90 days or after 9 months from original invoice date.
• Titles must still be in print and available from r.a.m.
• Limited editions on short discount titles are not returnable.

Individuals

Check or money order, accepted in U.S. dollars only, drawn from a U.S. bank and made payable to r.a.m. publications. Visa or Mastercard also accepted. Prepayment must accompany each order.

General Policy

Prices, specifications and terms are subject to change without notice. r.a.m. is not responsible for errors and omissions.