Please direct all order inquiries to:
orders@rampub.com

Trade Discount Schedule

1 – 2 Units.......................................25%

3 – 9 Units (any combination)...........42%

10+ Units........................................45%, Returnable

Libraries..........................................25%

Textbook Orders.............................40%

Trade Payment Terms

• 60 days from invoicing
• First-time orders require prepayment
• International orders require prepayment via credit
card, bank draft or wire transfer

Damage Claim Policy

• If goods are received damaged as a r esult of shipping it is mandatory that RAM be contacted in no less than 48 hours. All damaged packing must be saved. The shipper must also be contacted by the recipient so a claim can be filed. If these instructions are not followed, RAM cannot honor a credit for the damaged goods.
• If goods arrive damaged as a result of defective inventory, the recipient MUST notify RAM within 7 days of date of receipt. A detailed description of the damaged goods must be faxed or emailed in order to receive credit or replacement copies

Return Policy

• Returns must be approved and assigned a return authorization number (RA#) before posting.
• Returns must be shipped to the RAM Corporate Office in Santa Monica, unless otherwise specified.
• Returns must contain a packing list with original invoice information stated.
• Books must be in excellent condition and enclosed in original shrink-wrapping.
• No shopworn or price-stickered copies will be accepted.
• No returns are accepted on single book orders.
• Books cannot be returned before 90 days or after 9 months from original invoice date.
• Titles must still be in print and available from RAM.
• Limited editions or short discount titles are not returnable.

Individuals

• Check or money order, accepted in U.S. dollars only, drawn from a U.S. bank and made payable to RAM publications. Visa or Mastercard also accepted.
• Prepayment must accompany each order.

General Policy

• Prices, specifications and terms are subject to change without notice.
• RAM is not responsible for errors and omissions.

Contact us

RAM publications + distributions, inc.
2525 Michigan Avenue, Bldg. #A2
Santa Monica, CA 90404
tel: 310-453-0043
fax: 310-264-4888
queries: info@rampub.com
orders: orders@rampub.com